Reference

How We Handle Your Account and Data

Our legal framework protects your account, your deposits and withdrawals, and the personal information you share with us.

Account security & verificationPayment & withdrawal rulesData retention & privacy
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uus4d How We Handle Your Account and Data
REACH OUR TEAM

How to Contact Us About Legal or Account Issues

Team online

Live Chat

Open the chat widget in your account lobby during operating hours. Our team responds to account and legal queries within minutes, including payment disputes and data requests.

Email Support

Send legal or account questions to our support email. Include your account number and a clear description of your issue; we aim to reply within 24 hours on business days.

Account Settings

Access your privacy and security settings from the Account menu on desktop or via the menu icon on mobile. Update your contact details, review login history and manage your preferences there.

HOW WE PROTECT YOU

Data Security, Cookies and Account Access

Data Encryption

All communication between your device and our servers uses industry-standard encryption. Your banking details, passwords and personal information are never stored in plain text.

Cookie Policy

We use cookies and local storage to remember your login session, show you your account balance and improve site speed. You can control cookie settings in your browser; disabling them may limit platform features.

Account Verification

Before we process your first withdrawal, we verify your identity using the phone number and email you provided during signup. This protects both your funds and our payment partners.

Data Retention

We keep your account data for as long as your account is active. After you close your account, we retain transaction records for five years to comply with payment regulations.

Withdrawal Security

Withdrawals can only go to the bank account or e-wallet you registered during signup. We verify each payout request before it leaves our system to prevent unauthorized transfers.

Your Rights

You can request a copy of all data we hold about you, ask us to correct errors, or close your account at any time. Submit these requests via live chat or email and we'll respond within 14 days.

What Players Ask About Accounts and Rights

Go to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email address. Click the link, create a new password, and you'll regain access immediately. If you no longer have access to that email, contact live chat and our team will verify your identity before helping you reset it.

Yes. Head to Account Settings, scroll to Account Management and select Close Account. We'll ask you to confirm; once you do, your account closes and you can request any remaining balance be withdrawn. You can reopen an account later using a different phone number if you choose.

After we verify and approve your request, withdrawal time depends on your payment method. DANA, OVO and GoPay transfers usually arrive within 1–5 minutes. Bank transfers may take 1–2 hours on business days. QRIS and some bank routes may vary; we'll show you the expected timeframe before you confirm.

We share only the minimum data required with our payment partners (DANA, OVO, GoPay, QRIS and banks) to process your deposit and withdrawal. We never sell your data to advertisers or third parties. Payment partners handle data under their own privacy policies, which you can review on their sites.

Contact live chat or email support immediately with the transaction ID and time. Explain what looks wrong and we'll investigate. If your account was compromised, we'll secure it, reverse the transaction if possible, and help you regain full access within 24–48 hours.

No. Each person is allowed one active account. If we detect duplicate accounts, we'll close all but one and may forfeit any balance. This rule helps us prevent fraud and protect your funds. If you need a fresh account, close your current one first and wait 48 hours before signing up again.

In that scenario, your account balance and transaction history would be preserved. We'd notify you of any changes and ensure your funds remain accessible or are returned to your registered payment method where local law permits. We maintain offline backups to protect your data continuity.

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